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Community

*On Monday January 25th 2016, social media and the world celebrate #CMAD, which is short for Community Manager Appreciation Day. I have so many friends on Twitter, Facebook, LinkedIn & Snapchat who work as Community Managers, and I wanted to write something that speaks to their immeasurable value to the brands that they work for. Keep engaging, never stop building relationships and always be social... Happy #CMAD!* What. A. Day. Some seemingly mindless banter on Twitter has exploded into a broader conversation across your industry and your customers are busy expressing their happiness with your products and the service you provide. People are literally tweeting your competitors and advocating on your behalf, explaining why you're the brand to beat. They're sharing their views in Facebook groups, causing your page views to skyrocket and filling your Inbox with orders. Your mentions on Instagram are blowing up, with many users reposting some of your latest special offers. How did this happen?! Simple. Your Community Manager engaged your followers and connections and BOOM! They took care of the rest.